Frequently Asked Questions

Put simply, it is a telephone call made over the internet rather than traditional BT lines.

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Simple, you order your phone, we provision it, send it out to you, you plug it in and it configures itself on your broadband.

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No, we call our service PACYFACT, PickĀ And Choose your Features And Contract Period.

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No worries, with the advent of wi-fi and data splitters, we can always make use of your existing cabling to give you greater capacity and save you having to pay for costly engineers call outs.

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Voicemail to Email, Fax to Email, Auto Attendant, Call Recording are a selection of low cost features.

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You only need ONE! ….. Unlike with traditional telephony whereby if all your lines are busy, you can neither dial out or accept incoming calls, with VoIP, you can have as many lines as you want for the cost of one!

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No, no matter where you are, your existing number can be ported on to our platform as a virtual number, even if you are in contract with BT as we can ‘spoof’ your number.

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Yes, it is far easier than traditional telephony where specialist technicians are required to programme the equipment when installed, VoIP is literally plug and play when your phones arrive on site.

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Absolutely not, in fact there is no hardware per se, apart from the telephones, there is NO MAINTENANCE required, the phones all come with a two year warranty also.

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